FREQUENTLY ASKED QUESTIONS

Q: How long has DeSitter been in business?

A: DeSitter is a third generation, family owned operation since 1920. Over the years, we've installed over 15 million yards of floor coverings in over a quarter million homes and commercial spaces. Our customers span four generations and have been returning to us for all their flooring needs.

Q: What kind of flooring products and services does DeSitter provide?

A: We are a full-service, one-stop-shop company for all types of flooring materials, installation and cleaning maintenance for both residential homes and commercial space. We carry tile, natural stone, hardwood, carpet, wools, rugs, stair runners, luxury vinyl, cork, countertops and more. We offer only quality materials from top name brands like Cambria, Couristan, Karastan, Fabrica, Kahrs, Karndeen, Masland, Mohawk, Nourison, Preverco, Shaw, Stanton, and many more.

Q: Does DeSitter handle commercial flooring projects as well as residential?

A: Yes. Matter a fact, DeSitter started out back in 1920 as a commercial flooring company. Today, DeSitter has installed flooring for thousands of schools, churches, hospitals, retail stores, retirement centers and office buildings.

Q: Does DeSitter have flooring products in-stock, ready for immediate install?

A: Yes, we inventory stock in our own 30,000 sq. ft warehouse /workroom in Bolingbrook, IL a huge selection of products including carpet, tile, natural stone, hardwood, luxury vinyl and area rugs.

Q: How many locations does DeSitter have?

A: We have 4 locations: 925 E. Geneva Rd in Carol Stream, IL; 1 N. Kensington in LaGrange, IL; (Tile Gallery) 301 W. Hillgrove in LaGrange, IL; and (Corporate Headquarters / Workroom and Commercial Showroom) 1 Timber Court in Bolingbrook, IL.

Q: Does DeSitter serve and offer wholesale pricing to the trades like builders, remodelers and interior designers?

A: Yes, we currently work with hundreds of builders, remodelers and interior designers. Our company is perfect for the trades. We are one of the few companies out there that can guarantee from start to finish the level of expertise service, selection, and pricing needed to help beautifully complete their projects on time and on budget. DeSitter is even a local wholesale flooring distributor for several exclusive products sold far below retail.

Q: Are your prices competitive, even with the big box stores?

A: Yes, our prices are very competitive, even against the big box stores. Most don't realize that DeSitter is one of the top flooring dealers in the Chicagoland area. It has to do with our strong buying power and our impressive 95 year reputation in the community and flooring industry that allows us to be a major player for low pricing. Another reason has to do with our size of operation and the fact we import and inventory stock in our warehouse a huge selection of flooring products.

Q: Will DeSitter price match or sometimes beat a competitor's quote?

A: Yes, as long as the quote is in writing and specifying the EXACT same product and installation labor needed to complete the job properly.

Q: Does DeSitter offer Cleaning / Maintenance?

A: Yes, DeSitter cleans carpet, upholstery, tile and natural stone.

Q: Does DeSitter offer wood refinishing or restoration services?

A: Yes, DeSitter offers a full ‘dustless” sand and refinish service to help restore your wood floors to looking new again. Or if you don't need a full sand and refinish but just need to refresh the look of your floors and maybe remove some light surface scratches, we do provide a wet screen and finish service that can help.

Q: Will DeSitter just sell materials or installation only?

A: Yes.

Q: What kind of installation warranty for carpet does DeSitter provide?

A: We offer a Lifetime Installation Warranty as long as you live in your home. So that means if you have a installation problem 10, 20 or more years from time of installation, DeSitter will re- stretch your carpet at NO CHARGE.

Hardwood:

Q: What are the differences between Pre-Finished vs. Unfinished Wood Flooring and which is best for me?

A: The best place to start would be to define what it means for a hardwood flooring product to be prefinished or unfinished. Prefinished flooring, also known as factory finished, is wood flooring that is already sanded, stained and completely finished during the manufacturing stage at the factory in a controlled environment. Unfinished flooring, also known as site-finished, is flooring that is sanded, stained and finished on site at installation. There are advantages to both types of flooring, but the ultimate decision really depends on your specific taste, the environment in which the floor would be installed, your budget, and the time frame you have for the project to be completed. Our sales staff can go over all the details of your flooring needs and help you make the best informed decision on which type to choose for your project.